商務(wù)打電話禮儀英文

如果你常常和外國人來往，那么你就要懂用英語接電話了，商務(wù)打電話禮儀英文有哪些?下面是本站小編搜集整理的一些內(nèi)容，希望對你有幫助。

1.常用詞匯

區(qū)域號碼Area code

投幣電話Coin call

會議電話Conference call

信用卡電話Credit card call

電話干擾Crossed lines

直撥電話Direct dial call

國內(nèi)電話Domestic call

分機Extension

分機號碼Extension number

交換臺號碼Exchange number

公用電話Public telephone

長途電話 Long distance call

市內(nèi)電話Local call

傳話機Mouth piece

對講機系統(tǒng)Intercom system

國際電話Overseas call

同線電話Party line

無線電話Radio telephone

電話本Telephone book

電話亭Telephone booth

電話號碼Telephone number

電信局Telephone office

通話次數(shù)表Service meter

2.常用禮貌句型

(1)自報家門

這里是青海貿(mào)易公司的Tina Hao。我能為您做些什么?

This is Tina Hao of Qinghai Trading Company. May I help you?

(2)聽不清楚

對不起，我沒聽懂您說的話。Sorry. I didn't get what you said.

我聽不太清楚.I can't hear you very well.

通信效果不太好.We have a bad connection.

我聽不太清楚您說的話.I can't catch what you are saying.

發(fā)生上面的情況，您可以請對方再重復(fù)一遍，您可以說:

能請您再說一遍嗎?Could you repeat that,please?

您能再說一遍嗎?Would you say that again?

(3)請對方說慢點

您能再說慢一點嗎?Would you speak more slowly?

您能再大聲一點嗎?Could you speak up/out a little?

您能再說清楚一點嗎?Would you speak more clearly?

(4)幫忙轉(zhuǎn)分機

請幫我轉(zhuǎn)分機211. Please connect me with extension two-one-one.

請幫我接人事部好嗎?

Could you put me through to the personnel department, please?

(5)他在忙線中

他現(xiàn)在正在接另一個電話.tie's on another line right now.

他正在接長途電話.有什么我可以幫您嗎?

He's talking a long-distance call now,what can I do for you?

抱歉.他正在打電話.Sorry. his line is busy.

(6)請對方稍等一下

您能稍等一會兒嗎?Could you hold a moment .please?

您能稍等一會兒嗎?Can you hold on.please?

請稍等一下.他馬上來接電話.Just a moment. He is on his way now.

(7)現(xiàn)在不方便接電話

她現(xiàn)在有客人。She has a visitor at the moment.

他正在開會。He is in a meeting now

很抱歉，我正好要出門。可不可以稍后再打給您。

I'm sorry, but I was just on my way out. Can I get back to you later?

他有來上班，不過現(xiàn)在不在座位上.He's here but he's not at his desk right now.

他還沒到辦公室。He hasn't come to the office yet.

很抱歉，他剛才外出了.I'm sorry, but he is out right now.

(8)在休假中

他今天休假.He is off today.

基礎(chǔ)會話

1. leaving a Message (留話)

學(xué)習(xí)重點：找某人聽電話

表示某人不在

表示要留話

留下自己的聯(lián)絡(luò)處

詢問如何拼對方的姓名

會話1

留下聯(lián)絡(luò)處

A：This is Deng—Robert Deng from Taiwan. I‘d like to speak with your Director.

我姓鄧，臺灣的Robert鄧。請您們主任聽電話。

B:Mr. Jones is not in right now. May I take a message?

Jones 先生現(xiàn)在不在，您要不要留話?

A：Yes. Could you ask him to call me at the Hilton Hotel， Room No. 579?

好，請轉(zhuǎn)告他打電話到希爾頓店，579號房來找我，好嗎?

B:Certainly， Mr. Deng. Hilton Hotel， Room 579?

沒問題，鄧先生，希爾頓579號房嗎?

A：That’s right. Thank you.

沒錯，謝謝您。

詞語

1.This is……我是……。在電話中說明“我是誰”時，是用“This is……”，而不是“I am”。

2.I‘d like to……等于“I would like to……”——“我想……”�！皐ould like”為“want”的客氣用法。

3.speak with …… 找……聽電話;與……講話

4.in 在(家、辦公室)中。此處的“in”不是介系詞，而是副詞。

5.right now 現(xiàn)在�！皉ight”為副詞，意思是“正是”，為強調(diào)的用法。

6.take a message (幫人)留話。“take”是“記下;記錄”，“message”是“口信;傳話”。

7.No n. “No”是“number”的縮寫，通常放在數(shù)目字的前面，表示“第……號”，如“No. 3”，即是“第三號”。

8. certainly adv. 當(dāng)然可以;好(口語用法)

關(guān)鍵句型

CALLER：請轉(zhuǎn)告他打到……找我

Could you ask him to call me at……?

這句型適用于找不到對方，或?qū)Ψ接惺虏荒芮皝斫勇爼r，留下自己的聯(lián)絡(luò)處，請其回電。

“at”之后可接地點或電話號碼。“could”是請求或征詢時的助動詞，用于請求、委托時，語氣謙和客氣。

同義句

Would you tell him to call me at……?

Could you inform* him that I can be reached* at……?

Would you have him get back to me* at……?

inform v. 通知

reach v. 能聯(lián)絡(luò)得到

get back to (someone) 回(某人)電話

RECEIVER：他不在，您要留話嗎?

I take a message?

這句話適用于“某人”只是暫時不在，而仍會回來之時。請對方留話即表示自己將告知“某人”，請其主動聯(lián)絡(luò)，而不必勞煩對方再打來�！癿ay”是用于請求或征詢時的助動詞，也可用“can”代替，不過“may”在語氣上較為客氣。

同義句

Mr. Jones is out* at the moment*. Would you like to leave a message?

Mr. Jones is not available* right now. May I give him a message for you?

Mr. Jones is away from his desk*. Can I take a message?

out adv. 外出;不在

at the moment 現(xiàn)在;此刻

available a.是指“找得到人;在此處”的意思

away from one’s desk不在位子上